Orders are generally processed within 2–3 business days after payment confirmation.
Estimated shipping transit is 20–45 calendar days after dispatch.
Actual delivery times may vary based on destination, customs processing, weather, public holidays, and shipping carrier operations.
HOW CAN I TRACK MY ORDER?
Tracking information may be provided after dispatch.
To request an available tracking number or a shipping status update, email castiagonza@outlook.com with your order number.
Our support team will help with available tracking information.
WHAT IS YOUR RETURN AND REFUND POLICY?
We offer a 30-day return period for eligible merchandise beginning on the delivery date.
Free return shipping is available through our authorized returns process.
Approved refunds are issued to the original payment method and typically appear within 3–7 business days after issuance, subject to statutory deadlines.
For return instructions, email castiagonza@outlook.com.
Mandatory consumer rights remain unaffected.
WHAT IF MY PACKAGE IS LOST, DAMAGED, OR INCORRECT?
Please email castiagonza@outlook.com with your order number and a description of the issue.
Include photographs when relevant.
We will investigate and arrange an appropriate replacement at no additional cost or a refund in accordance with applicable consumer law.
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